Frequently Asked Questions

InvestAware is an advanced financial analytics platform that uses artificial intelligence, machine learning, and real-time sentiment analysis to provide stock market predictions. Our goal is to empower retail investors with institutional-grade tools to make more informed decisions.

Absolutely not. InvestAware is strictly a data analysis and informational tool. All predictions, analyses, and information provided are for educational and informational purposes only. The Service does not provide investment, financial, legal, tax, or any other professional advice. You are solely responsible for your own investment decisions. We strongly encourage you to conduct your own research and consult with qualified financial advisors before making any investment decisions. Please see our Terms of Service for complete disclaimers.

Our platform is designed for active retail investors, traders, and financial enthusiasts who want to leverage data-driven insights to supplement their existing research process. You must be at least 18 years old or the age of majority in your jurisdiction to use our service. It's for anyone looking to gain analytical tools to support their investment research - not replace professional advice.

Important: All investment decisions carry inherent risks, including the potential for significant financial losses. Our predictions are based on historical data and algorithms that cannot account for unexpected market events, regulatory changes, or other unforeseen circumstances. Past performance does not guarantee future results. You should never invest more than you can afford to lose and should always conduct independent research before making investment decisions.

No. InvestAware makes no representations, warranties, or guarantees regarding the achievement of profits, prevention of losses, accuracy of predictions, or any specific investment outcomes. Stock market predictions involve inherent uncertainties that cannot be fully anticipated by any algorithm. All accuracy percentages and performance metrics represent past performance only and do not indicate future results.

Our prediction model is a proprietary ensemble of machine learning algorithms (including Random Forest and Gradient Boosting). It analyzes thousands of data points, including historical price action, technical indicators, financial report data, and real-time sentiment analysis from news articles and social media, to forecast potential stock price movements. However, these are predictions and opinions, not guarantees.

Our models have demonstrated accuracy in historical backtesting, but past performance does not guarantee future results. The market is inherently unpredictable and subject to unexpected events, regulatory changes, and other factors that no algorithm can fully anticipate. We provide confidence scores based on historical data, but these are not guarantees of success. Market conditions can change rapidly, rendering previous predictions obsolete.

We utilize data from various sources including: third-party news APIs (Google News API), publicly available financial market data, historical stock prices and volume, public company financial reports and filings, economic indicators, and sentiment analysis from public sources. While we use commercially reasonable efforts to ensure data quality, we cannot guarantee the complete accuracy, reliability, or timeliness of external data sources.

Market data and predictions are updated in near real-time, with a refresh cycle of approximately 15 minutes during active market hours. However, data availability depends on third-party providers and may be subject to delays or interruptions beyond our control.

No. You should never rely solely on our predictions for investment decisions. Our service provides analytical tools and information to supplement your research, not replace it. You must conduct independent investigation, consider your risk tolerance and financial circumstances, and ideally consult with qualified financial professionals before making investment decisions.

Predictions can and will be wrong - this is the nature of market forecasting. InvestAware is not liable for any financial losses, damages, or adverse consequences resulting from investment decisions based on our predictions. All investment decisions are made entirely at your own risk and responsibility.

We offer several subscription tiers with different features and pricing, including monthly and annual options. Current pricing is displayed on our Pricing Page and may be changed at InvestAware's sole discretion with appropriate notice.

You must be at least 18 years of age or the age of majority in your jurisdiction, have the legal capacity to enter into binding contracts, and not be prohibited from using the Service under applicable laws. You must also comply with all local, state, national, and international laws and regulations.

You can cancel your subscription at any time through your account settings or by contacting customer support. Cancellation will be effective at the end of your current billing period, and you will continue to have access until then. You will not be charged for subsequent billing periods after cancellation.

InvestAware reserves the right to terminate, suspend, or restrict your access immediately and without prior notice for violations including: breaching terms, payment failures, fraudulent or illegal conduct, violating laws, attempting to circumvent security measures, or actions that harm InvestAware or other users. Termination does not relieve you of payment obligations for fees incurred prior to termination.

Yes. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must immediately notify InvestAware of any unauthorized use or security breaches. InvestAware is not liable for losses arising from your failure to protect your account information.

Subscriptions automatically renew at the end of each billing period (monthly or annual) unless you cancel prior to the renewal date. Your payment method will be automatically charged at the then-current subscription rate, plus applicable taxes. You authorize InvestAware to store your payment information and charge it automatically upon renewal.

No Refunds: All subscription fees are non-refundable except as required by applicable law. No partial or full refunds will be issued for unused subscription time, dissatisfaction with the Service, predictions, or any other reason. InvestAware may, in its sole discretion, provide refunds in cases of demonstrated technical failures or extraordinary circumstances that prevent access for extended periods.

If payment cannot be processed (insufficient funds, expired payment method, etc.), InvestAware may: suspend or restrict your access immediately, terminate your account, charge late fees as permitted by law, pursue collection through legal means, or report delinquent accounts to credit agencies. You must maintain a valid payment method and ensure timely payments.

Yes. InvestAware reserves the right to modify subscription prices, add new fees, or change existing fees at any time. We will provide at least 30 days' notice of material price changes by email. Price changes take effect on your next billing cycle after the notice period. If you don't agree to price changes, you may cancel before the new price takes effect.

You are responsible for determining and paying any applicable taxes, duties, or governmental charges related to your use of the Service. All fees are exclusive of taxes unless otherwise stated. If InvestAware is required to collect taxes, such amounts will be charged to your payment method or you will be invoiced.

You must contact InvestAware customer support within 30 days of any charge you wish to dispute. Important: Initiating a chargeback with your financial institution without first attempting to resolve the matter with InvestAware may result in immediate and permanent account termination. InvestAware reserves the right to dispute chargebacks and pursue recovery of associated costs and fees.

Critical: The Service is provided "AS IS" without warranties of any kind. InvestAware disclaims all warranties including merchantability, fitness for a particular purpose, accuracy, reliability, or completeness. We make no guarantees about achieving profits, preventing losses, or specific investment outcomes. All investment decisions are made at your sole risk.

InvestAware's total liability is limited to the greater of: (1) the amount you paid for the Service in the 12 months preceding the issue, or (2) $100 USD. InvestAware is not liable for any direct, indirect, incidental, special, consequential, or punitive damages, including financial losses, lost profits, or investment losses, regardless of the cause.

Yes. You agree to indemnify, defend, and hold harmless InvestAware from any claims, damages, losses, or expenses (including attorney fees) arising from: your use of the Service, violation of these Terms, violation of laws, infringement of third-party rights, or your investment decisions. This obligation survives termination of your account.

Mandatory Arbitration: Most disputes must be resolved through binding arbitration rather than in court, administered by the American Arbitration Association in Dallas County, Texas. You waive the right to participate in class actions or jury trials. You have 30 days from first accepting the Terms to opt out by emailing legal@investaware.us. Before arbitration, you must attempt informal resolution for 60 days.

These Terms are governed by Texas state law, USA, without regard to conflict of law principles. Any legal proceedings (subject to arbitration provisions) must be brought in Dallas County, Texas courts. You consent to personal jurisdiction and venue in these courts and waive objections to jurisdiction or venue.

Yes. InvestAware may modify the Terms at any time. Material changes will be effective 30 days after notice via email or the Service interface. Non-material changes are effective immediately. Your continued use after changes become effective constitutes acceptance. If you don't agree to changes, you must discontinue use of the Service.

We take data security seriously and use bank-grade encryption (SSL/TLS) for all data in transit and at rest. Personal information is stored in access-controlled databases, and we comply with data protection regulations like GDPR and CCPA. However, no system is 100% secure, and we cannot guarantee absolute security. We do not store sensitive brokerage login information.

Our collection, use, and disclosure of personal information is governed by our Privacy Policy. We may collect usage data, analytics, and information about how you use the Service to improve functionality and develop new features. This data may be aggregated and anonymized for research and business intelligence purposes.

We are developing secure, read-only API integrations with major brokerages for portfolio tracking. This functionality will not grant us trading access to your account. Any brokerage integrations will be clearly disclosed and require your explicit consent.

All content, algorithms, machine learning models, software code, trademarks, and other intellectual property of the Service are owned exclusively by InvestAware and protected by copyright, trademark, patent, and trade secret laws. You receive only a limited, non-exclusive license to use the Service for personal, non-commercial purposes. You cannot reverse engineer, copy, or create derivative works.

By submitting content to the Service, you grant InvestAware a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and distribute such content in connection with operating the Service. This license survives termination of your account.

You can review our complete legal documentation here:

• Terms of Service (Last updated: November 28, 2024)
• Privacy Policy

You can contact our support team via email at support@investaware.us, through our contact form, or by phone at (214) 541-2684. For billing disputes, you must contact us within 30 days of the charge in question.

While we strive for reliable service, InvestAware is not liable for service interruptions, delays, technical failures, or data loss. The Service is provided "as available" without guarantees of continuous, uninterrupted operation. We may provide refunds in cases of extended outages at our sole discretion, but this is not guaranteed.

Yes. InvestAware reserves the right to modify, discontinue, or cease offering the Service or any features at any time without notice or liability. We may also refuse service to any user for any reason. Upon termination, we may delete your account and data without liability.

InvestAware is not liable for failures or delays due to causes beyond our reasonable control, including acts of God, natural disasters, war, terrorism, network failures, strikes, or other Force Majeure events. Our performance obligations are excused for the duration of such events.

If you encounter users engaging in illegal activities, violating terms, transmitting malware, attempting unauthorized access, or other prohibited conduct, please contact us immediately at legal@investaware.us. We take violations seriously and may terminate accounts for such behavior.